You can apply for a refund of tickets purchased in advance but not yet used either via the ’Return a ticket’ link above or by emailing our team at [email protected].
Applications for a refund of a season ticket or an unused portion of the ticket have to be emailed to [email protected]. Please be aware that our ticket offices do not handle refunds.
You should also apply for a refund if you would like to change a ticket, and then buy a new ticket.
Please be aware that we can only process refunds that are claimed no later than 60 minutes before the scheduled departure in case of single tickets, and 60 minutes before the start of validity in case of season tickets.
You can expect a full refund, minus an admin fee as listed below. Refunds are not paid for tickets below 1€.
If you apply for a refund online you need to fill the text fields. If you send the refund claim by email please enclose the ticket (PDF, scan or digital photograph) or its number and tell us how you would like to receive the refund (to the Elron Farecard or a bank account) and the relevant details – the Farecard number, or the bank account IBAN number and account holder’s name.
Claims for a refund of a season ticket or an unused portion of the ticket should be emailed to [email protected]. Please enclose the Farecard number. Elron shall cancel the season ticket or its unused portion from the day following receipt of the claim, and return the balance.
No admin fees are charged if you apply for the refund online and ask for the refund to be paid to your Elron Farecard.
An admin fee of 1€ will apply and will be deducted from all refunds that are claimed by email. An admin fee of 1€ will apply and will be deducted from all refunds that are paid to a bank account in the European Union.
The costs of refunding a ticket to a bank outside the European Union are covered by the applicant. Elron transfers to the recipient account the refund sum from which the transferring bank withholds its applicable fee. If the transfer fee exceeds the cost of the refunded ticket(s) no refund will be transferred to a bank account outside the EU. The applicant covers the applicable service fee(s) of the receiving bank.
The refund to your Farecard will be transferred immediately. The refund to your bank account will be transferred within five working days from the day we receive your application and all the required information.