We operate on the basis of our Articles of Association in the field of organising railway transportation, including passenger transportation and the provision of other accompanying services as well as repairs of railway rolling stock.

We have valid licences for all of those activities. The Technical Regulatory Authority has issued an activity licence for the provision of passenger transportation services and a safety certificate, and the right to repair railway rolling stock is granted to the company by the activity licence for repairing railway rolling stock issued by the Ministry of Economic Affairs and Communications. For the provision of passenger transportation services we have established General Rules for Passenger Transportation.

The Council of our company comprises Siiri Odrats-Koni (Council Chairman), Hindrek Allvee, Kai Realo and Kalle Viks. The Council Chairman is paid EUR 1000 and members of the Council EUR 500 a month.

The Chairman of our Board is Merike Saks and member of the Board is Riho Seppar.

Our duty, as the only company in Estonia that provides national railway passenger transportation services, is to provide a fast, convenient, environmentally-friendly and safe transportation service all over Estonia. We regard customer focus, continuous improvement and development of services, environmentally-friendly activities, and continuous care for the working conditions and health of our staff as our core values. For the best possible accomplishment of our tasks, mission and core values, we observe our own policies, which consist of quality policy, safety policy, environmental policy and occupational health and safety policy.

All of the employees proceed from our policies on the territory, in the buildings, and in the rooms and trains hired by the company.

We strive to be a reliable partner and service provider to our customers. This is why we have undertaken a commitment to match and exceed the expectations of our customers and offer passenger service on the level that we have promised to our customers.

We are supported by international standards with which our operation complies: ISO 9001:2008 Quality Management System Standard, ISO 14001:2004 Environmental Management System Standard and OHSAS 18001:2007 Occupational Health and Safety Standard.

Our company incorporates a multilevel audit system. In addition to the audit and approval of the annual report as provided by law our company also has an internal audit system in place. We have set up an Audit Committee based on the Auditors Activities Act, which operates under the Audit Committee Rules of Procedure approved by the Council. By Council decision of 03.10.2019 the following persons were appointed as members of the Audit Committee: Kalle Viks (Chairman), Marko Roots and Piret Kustasson. The Chairman of the Audit Committee is paid EUR 187.50 and members of the Committee EUR 125 a month.

On the proposal of the Audit Committee, the Council approves an internal audit plan for each calendar year; internal audit results and improvement proposals are reported to the Audit Committee. If so proposed by the Audit Committee, additional internal audits are included in the internal audit plan during a calendar year.

We are a partner and service provider that offers safety. This is why we have undertaken a commitment to provide safety both within the company and while providing passenger service on the trains – we take into consideration the railway safety risks and provide required training to all of the employees.

We are an environmentally-friendly partner and service provider that avoids pollution. This is why we have undertaken a commitment to treat the environment and resources with due care and to prevent pollution in all our activities. When selecting the goods and services that we purchase, we prefer the providers that have a valid environmental management certificate.

We are a partner and service provider that cares about the health of its employees and their working conditions. In order to ensure the safety of our employees and to avoid their illnesses, we provide proper organisation of work and proper working environment for and competence level of our employees.