We operate on the basis of our Articles of Association in the field of organising railway transportation, including passenger transportation and the provision of other accompanying services as well as repairs of railway rolling stock.

We have valid licences for all of those activities. The Technical Regulatory Authority has issued an activity licence for the provision of passenger transportation services and a safety certificate, and the right to repair railway rolling stock is granted to the company by the activity licence for repairing railway rolling stock issued by the Ministry of Economic Affairs and Communications. For the provision of passenger transportation services we have established General Rules for Passenger Transportation.

The Council of our company comprises Andres Allikmäe (Council Chairman), Hindrek Allvee, Kai Realo and Kalle Viks. The Council Chairman is paid EUR 1000 and members of the Council EUR 500 a month.

The Chairman of our Board is Lauri Betlem and member of the Board is Riho Seppar.

Internal audit and audit committee

Our company incorporates a multilevel audit system. In addition to the audit and approval of the annual report as provided by law our company also has an internal audit system in place. We have set up an Audit Committee based on the Auditors Activities Act, which operates under the Audit Committee Rules of Procedure approved by the Council. By Council decision of 03.10.2019 the following persons were appointed as members of the Audit Committee: Kalle Viks (Chairman), Marko Roots and Piret Kustasson. The Chairman of the Audit Committee is paid EUR 187.50 and members of the Committee EUR 250 for the month of the meeting.

On the proposal of the Audit Committee, the Council approves an internal audit plan for each calendar year; internal audit results and improvement proposals are reported to the Audit Committee. If so proposed by the Audit Committee, additional internal audits are included in the internal audit plan during a calendar year.

Policies of the company

Our duty, as the only company in Estonia that provides national railway passenger transportation services, is to provide a fast, convenient, environmentally-friendly and safe transportation service all over Estonia. We regard customer focus, continuous improvement and development of services, environmentally-friendly activities, and continuous care for the working conditions and health of our staff as our core values. For the best possible accomplishment of our tasks, mission and core values, we observe our own policies, which consist of quality policy, safety policy, environmental policy and occupational health and safety policy.

All of the employees proceed from our policies on the territory, in the buildings, and in the rooms and trains hired by the company.

We are a company that offers safe passenger transport and an employer that takes care of the health and working conditions of our employees.
Our goal is to ensure safety both in the company and when providing train travel services.
We assess railway and occupational safety risks in our activities and plan measures to reduce them.
We find out the causes of accidents and try to prevent their recurrence.
To ensure the safety of our employees, we ensure the necessary work organization, work environment and employee competence.

Providing quality service is one of our top priorities.

Our team works every day to provide only a pleasant train experience. To ensure the reliability of the trains, we perform regular maintenance on the entire technical fleet and react quickly in the event of unexpected unscheduled repairs.
All trains are checked daily - we make sure they are in order before the train leaves.
We monitor our adherence to the schedule and add additional departures as far as possible in accordance with the wishes and needs of our customers.
We conduct customer satisfaction surveys annually so that we can develop our service according to customer expectations.
In customer service, we want to offer the best possible customer experience by constantly monitoring the work of onboard staff and the feedback received from customers.

We are an environmentally friendly partner and service provider.
We treat the environment and resources sparingly - we avoid polluting the environment in all our activities.
When choosing the products and services to be purchased, we prefer companies that have a functioning environmental management system.
We sort and handle the generated waste according to the requirements.
Half of our train fleet is environmentally friendly electric trains. All our electric trains run on green electricity.